When dissatisfied with a job carried out by an accredit company DANAK advises to go directly to the company in question. DANAK reviews complaints when doing inspections at said company and will then review them to see whether they have been processed correctly.
If this is not expedient or has not given a satisfactory result the complaint can then be sent to DANAK.
DANAK has a duty of confidentiality as required by the Public Administration Act and can therefore not inform about specific conditions of the accredited company. The one which the complaint is directed towards who the complainant is and the content of the complaint.
Based on an assessment, DANAK will process the complaint in one of the following ways:
  • Request the accredited/approved company for a statement within a given time frame
  • Carry out an extra inspection
  • Make sure than the enquiry is processed during the next visit
  • Inform the authorities or ‘Scheme Owners’ (organisation that is responsible for a given scheme)