COMPLAINTS ABOUT DANAKS DECISIONS

Complaints about decisions on rejection of or partial acceptance of an application for accreditation, or about a suspension or partial suspension of an accreditation, and retraction or partial retraction of an accreditation can be made to DANAK.

The complainant will be informed about the processing of the complaint and the result. Decisions concerning complaints will be made by persons, who have not been involved in the activities that the complaints are about.

Decisions that can be appealed against to the Complaints Board for Public Procurement

If the renewed processing of the case by DANAK does not lead to a fully acceptance in relation to the complaint the decision can be brought to the Complaints Board for Public Procurement.

The appeal to the board must be made within 4 weeks from the day the decision is announced. The appeal must be made through DANAK.

Decisions that can be appealed against to The Danish Safety Technology Authority

Other decisions within the field of accreditation than the above mentioned can be appealed against to The Danish Safety Technology Authority. Examples of decisions can be in a case about application about access to documents; that a case is rejected; refusal to reopen a case when being directed to submitting a new application instead; or when the accredited is being required to do something out of the ordinary that entails costs, which, for example, after a specific evaluation of the situation, may cause the need for more ordinary surveillance visits in an accreditation cycle than usually carried out.

The appeal to the authority must be made within 4 weeks from the day the decision is announced. The appeal must be made through DANAK.

Decisions concerning GLP

All decisions made by DANAK concerning the performance of tasks in accordance with the current executive orders on application and control with the principles for good laboratory practice (GLP) for food and chemical substances and products can be appealed against to the environment and food board of appeal.

Appeals to the board must be made within 4 weeks from the day the decision is announced. The appeal must be made through DANAK.

The secretariat of the environment and food board of appeal can, on behalf of the board, choose to overlook the deadline for the appeal within 6 months after the decision, when the exceeding is made excusable by special circumstances, cf. §9, paragraph 2 in the executive order for the environment and food board of appeal.

Decisions concerning notification according to the Construction Products Regulations

DANAKs decisions on notification according to the construction Products Regulation cannot be appealed against to an administrative authority. DANAKs decisions on accreditation, which the notification is based on can be appealed against as mentioned above.