COMPLAINTS ABOUT DANAK'S DECISIONS

Complaints about decisions concerning rejection of or partial accedence of an application for accreditation, suspension or partial suspension of an announced accreditation, and retraction or partial retraction of an announced accreditation can be made to DANAK.
 
The complainant will be informed about the process of the complaint and the result. Decisions concerning complaints will be made by people, who have not been involved in the activities that the complaints are about.
 
Decisions that can be appealed against to the Complaints Board for Public Procurement
 
If the renewed processing of the case does not lead to the company is fully accommodated in relation to the complaint the ruling can be taken to the Complaints Board for Public Procurement.
 
DANAK’s decisions can be appealed against to the Complaints Board for Public Procurement. The appeal made to the board must be made within 4 weeks from the day the decision is announced. The appeal must be made through DANAK.
 
Decisions that can be appealed against to The Danish Safety Technology Authority
 
Other decisions within the field of accreditation than the abovementioned can be appealed against to The Danish Safety Technology Authority. Examples of decisions can be in a case about application about access to documents; that a case is cancelled; refusal to reopen a case when being directed to submitting a new application instead; or when the accredited is being required to do something out of the ordinary that have consequences, which, for example, after a concrete assessment of the real situation, may cause the need for further ordinary inspections in an accreditation period than what are usually carried out.
 
DANAK’s decisions can be appealed against to The Danish Safety and Technology Authority. The appeal to the authority must be made within 4 weeks from the day the ruling is announced. The appeal must be made through DANAK.
 
Decisions concerning GLP
 
All decisions made by DANAK concerning performing tasks in accordance with current acts of application and control of the good laboratory practice (GLP) principles for food and chemical substances and products can be appealed against to the environment and food board of appeal.
Appeals to the board must be made within 4 weeks from the day the decision is announced. The appeal must be made through DANAK. The main office of the environment and food board of appeal can, on behalf of the board, choose to overlook the deadline for the appeal within 6 months after the decision, when the exceeding is made excusable special circumstances, cf §9, paragraph 2 in the rules of procedure act for the environment and food board of appeal.
 
Decisions concerning notification after the Construction Products Regulations (CPR)
 
DANAK’s decisions about notification after CPR cannot be appealed against to an administrative authority. DANAK’s decisions about accreditation, which is at the root of DANAK’s notification after CPR can be appealed against as mentioned above.